Shipping Policy
At maiyuntrading.com, we are committed to ensuring that every order is delivered securely and on time. Please review the following details regarding our shipping methods, processing times, and related policies before completing your purchase.
1. Shipping Methods
Standard Shipping — Free
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Estimated delivery: 8–15 business days after dispatch.
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Complimentary on all orders with no minimum purchase required.
Express Shipping
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Estimated delivery: 5–7 business days after dispatch.
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Ideal for customers who wish to receive their order sooner.
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Additional fees apply and are calculated at checkout based on your destination.
2. Order Processing
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Orders are typically processed and dispatched within 1–3 business days after payment confirmation.
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During promotional periods, holidays, or high-demand seasons, processing may take slightly longer.
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Customized jewelry requires additional production time before shipment.
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and courier details.
You may track your order directly on the courier's website or through the tracking link provided in the email.
If you have not received your tracking information within 3 business days after placing your order, please contact our Customer Service team at service@maiyuntrading.com for assistance.
4. Shipping Destinations
We ship worldwide to most destinations. Available shipping options for your country will appear at checkout.
Please ensure that your shipping address is accurate and complete before submitting your order.
Maiyuntrading.com is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
5. Customs, Duties & Taxes
For international orders, customs duties, taxes, and import fees may apply in accordance with your country's regulations.
These charges are the responsibility of the recipient and are not included in the product price or shipping cost charged by maiyuntrading.com.
We recommend checking with your local customs office for details before placing your order.
6. Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us immediately. We will coordinate with the courier to investigate and resolve the issue as quickly as possible.
In cases where the courier confirms a package as delivered, lost, or stolen, Xingmaiyun Trading cannot be held liable for replacement. However, we will provide assistance in filing a claim with the shipping carrier.
7. Additional Information
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We are unable to ship to P.O. boxes or military addresses (APO/FPO) in certain regions.
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Delivery times are estimates and may vary depending on customs clearance, courier processing, or unforeseen circumstances.
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For urgent or special delivery requests, please contact us before placing your order so we can best accommodate your needs.
Customer Support Email: service@maiyuntrading.com
Company Name: Dingzhou Xingmaiyun Network Technology Co., Ltd.
Company Address: No. 317, Yangzhuangzi Community, Xicheng District, Dingzhou City, Baoding City, Hebei Province, China